Go Cloud Native Confidently with AppsCode

At AppsCode, we focus on helping you achieve the outcomes you need to make your business successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AppsCode products while optimizing performance, managing risk, and keeping costs under control.

Our support plans are product specific and you will need a separate support subscription for each product.

Support Plans

Our support plans are designed to meet your need, risk tolerance and budget constraints

Recommended for
Response Times
Support Coverage
Emergency patches
Unlimited Incidents
Contacts for
Ticketing
Community Support
Remote Hands
(Debug via Zoom)
Production Runbook
Dedicated Private
chat (via Slack)
Phone support
Architectural
Guidance
Professional Services

Community

Free

Visit Product site

Recommended if you are
experimenting or testing
Best effort
N/A
X
X
X
Included
(Public Slack & GitHub issues)
Yes
(charged at $200/hr)
X
X
X
X
Additional fees

Visit Product Site

Standard

(Priced per production^* Kubernetes cluster)

Contact Sales

Recommended if you want
guaranteed support by the
developer
General guidance:
< 48 business hours

System impaired:
< 24 business hours
Business hours
M-F: 9-5 pm
Yes
(at most bi-weekly)
Yes
2
Included
(Public Slack & GitHub issues)
Yes
(first 1 hr/month FREE,
addt’l charged at $200/hr)
Yes
Yes
X
General
Additional fees

Contact Sales

BEST VALUE!

Gold

(Priced per production^* Kubernetes cluster)

Contact Sales

Recommended if you have
production workloads.
General guidance:
< 48 business hours

System impaired:
< 24 business hours

Production system impaired:
< 4 hours
24x5x365
Yes
(at most bi-weekly)
Yes
5
Included
(Public Slack & GitHub issues)
Yes
(first 2 hrs/month FREE,
addt’l charged at $200/hr)
Yes
Yes
X
Contextual to your
use-cases
Additional fees

Contact Sales

Platinum

Contact Sales

Recommended if you have
business and/or mission
critical workloads.
General guidance:
< 48 business hours

System impaired:
< 24 business hours

Production system impaired:
< 2 hours
24x7x365
Yes
(as required)
Yes
10
Included
(Public Slack & GitHub issues)
Included
(as negotiated)
Yes
Yes
Yes
Consultative review and
guidance based on your
applications
Additional fees

Contact Sales

* Every support comes with license for 1 production Kubernetes cluster and unlimited non-production clusters. If you serve user traffic from a Kubernetes cluster or run workloads that are used to support your users, it qualifies as a production cluster. For each additional production Kubernetes cluster, add 50% of the base package price. There are no limits on how many nodes you can have per Kubernetes cluster.